I was waited on promptly and with a big welcoming smile. The waiting room was well equipped to help pass the time, with people checking in now and then to be sure we were doing OK. My car was ready in a short amount of time. The check out was efficient. Everything about the charges as well as the condition of the car was well explained. A very pleasant experience! - Georgia Seibert

I have been getting my Jetta serviced at Thelen Audi Volkswagen Mazda and I found the people working there to be very flexible, considerate and fair. They were very easy and friendly to work with and I will be a return customer. I hope they have a presence in Mount Pleasant, MI someday. Thanks for the great service! - John Jackson

Get the Family Treatment

Thelen VW is a family-owned business going into its third generation, so you can be sure we know what we're saying when we tell you that when you come here, we'll treat you like family. That means we'll give you nothing less than our best whether you stop by our Bay City location, call our helpful staff at 989-999-8046, or conveniently contact us online.

It also means that we know a sale only marks the beginning of the relationship between us and our valued customers. Whether you need maintenance, repairs, OEM parts or custom work, or when you are ready to trade up to a new VW model, we want you to be so satisfied with every experience that you'll be happy to come back next time. Plus, we appreciate it when you tell others about your excellent experience at our amazing Central Michigan dealership.

That's why we have a sales team that is polite, helpful, and knowledgeable about the vehicles, their many features and their histories. It's also why we have a service shop full of professional, expertly-trained technicians who use quality OEM VW parts made specifically to work optimally on your vehicle model. Our service center lounge area has comfortable seating, cable TV, a variety of reading material, and a free Wi-Fi connection for your comfort and convenience. Or, if waiting isn't an option, we provide a local courtesy shuttle or loaner vehicle (if available) to you while your vehicle is being serviced at our facility.

Help Out Your Community

The Thelen Auto Group is proud to give back to the people who support us. Between our company and the Thelen Family Foundation, the Thelens support over 70 local charities and organizations, including the Bijou Orchestra, the Bay City Fireworks Festival, and Camp Fish Tales. Giving back to the community has been an essential part of the Thelen Auto Group for over 40 years. It is a tradition we are thrilled to continue in the Great Lakes Bay Region.

Count On a Volkswagen

When you come to Thelen VW, you're looking for the best in affordable German engineering, so that's exactly what we provide. We always have a great selection of the most popular VW models, including Atlas, Atlas Cross Sport, ID.4, Jetta, Passat, GTI, Golf, Taos and Tiguan. Plus, our dealership stocks a variety of gently pre-owned vehicles so you can find a car, truck, or SUV that meets all your needs, not matter the budget. If we don't have what you're looking for at our Bay City location, we can help you find it. Our CarFinder service is completely free to use. Simply tell us what you're looking for, let us know how to contact you, and after that you'll receive automatic updates when we find a vehicle that's right for you.